Luminate Home Care opens on Main St.
This week Luminate Home Care opened an office at 98 E. Main St. in downtown Lowell.
Owner Lisa Neeb started the company five years ago in Lake Odessa. Neeb is a nurse and the former manager of a large home care office in Cascade. She started her own company after her mother required home care and Neeb had difficulty arranging various aspects of it.
“My mom had a stroke, so I cared for her for 20 years,” Neeb said. “That kind of tossed me into being an advocate and a caregiver overnight. It was challenging to navigate the system, trying to find good home care, so I started down the path. I worked in skilled nursing as a liaison and I learned about all the insurance and everything. It's important to have people that you trust and people that have a heart for that kind of work [and] it was a challenge to find.”
Among the services they offer, Luminate Home Care lists dressing, showers, hygiene, assistance with mobility issues, light housekeeping, meal planning and preparation, laundry, companionship and more.
“We offer many services and we're always open to anything else that people might need,” Neeb said. “For instance, one person got great pleasure from their bird feeders, so we went out every day and took care of their bird feeders, cleaned out their bird baths. We have a client who likes to go to the movies and out to eat once a week. We have handyman services for those little things used to be able to do like unclogging a sink or changing a furnace filter. Small things like that are sometimes hard to get someone to come over and do, we have a handyman who does that. [We offer] transportation to doctors appointments, church, or maybe a birthday party. We just want to help them maintain how their life was before they needed help. We're not opposed to anything that will help the person maintain what they are used to in their home and what gives them pleasure.”
Everybody's needs are different, so Neeb spends time with potential clients to figure out what is required to maintain their quality of life.
“We do free in-home assessments where we go over what their goals and expectations are of us and then we create a personalized service plan for them,” Neeb said. “What I do is just listen to what the person and their family are looking for. We discuss how often, what days, what times, then we match them with a caregiver based on [what is required and] who is available. That process takes about 45 minutes, then we can begin services.”
The company is currently hiring and has many open positions.
“We have a wait list for clients, so we are hiring both full time and part time, all shifts, and we are always taking applications for caregivers,” Neeb said. “That is our biggest need right now. We will hire local people from Lowell. We're going to do from Lowell to Belding, we're in the Alto area and Saranac and we have clients in Lowell. You're going to have a [local] connection with who I send to your house, that is important.”
For more information about Luminate Home Care, visit luminatehomecare.com, call 616-755-0938 or send a message to email@example.com.
“There are a lot of payment options that we can go over.,” Neeb said. “For example, we take long term care insurance, if you have a home care rider, we take that, we are part of the Medicaid waiver program [and] we take VA benefits.”